Questions about your order?

Please contact me if you have any problems with your order.

Returns and exchange details

♣ Everything sold by kuzenny.com has been carefully checked for both quality and authenticity. Sometimes however items are damaged during delivery or unacceptable in some other way and i will make every effort to rectify that situation.
When you receive your goods please check them immediately. Any damage must be notified to with me within 2 days of receipt of your order. I will then arrange for collection and a replacement. If a replacement is not available you have the option of choosing an alternative or a full money refund.

♣ Goods returned which are not defective or faulty will not be subject to a re-stocking charge. You must only pay for all shipping costs.
Commissioned pieces which have been specifically ordered or made for you will not be accepted for refund. If such items are damaged in transit any insurance claim proceeds received by me will be forwarded to you.

♣ Art pieces lost in transit can not be recovered, but the paintings are insured, and you will receive a refund after the receipt of insurance for me. This process does not depend on me and can last for about 3 months.

Payment

Paiment method :
PayPal online, Transfer to account

Shipping

♣ Normal delivery will be made within 7 working days to Europe and 10 working days of the USA and others the world country. Delivered price for 1 package.
Express delivered 3-4 working day, under a condition additional payment. The items is packed duly for transfer similar goods.
In client desire case, picture it is possible to insure for in addition payment. The goods will be delivered to you the buyer at the address provided by you on the order form. If you have not received the item(s)within 2 days of the expected delivery date
please advise me so that i can attempt to trace the parcel. All works ordered together will be sent as a single order. Orders within weekend will be send on Monday excluding national holidays!

!!!!! During the Christmas holidays and New year possible delays delivery !!!!!

The risk in the goods shall pass to you upon such delivery taking place. Any dates quoted for delivery of
the goods are approximate only and i shall not be liable for any delay in delivery however caused.
i do make every effort to deliver goods estimated timescales.

Additional policies and FAQs

♣ I undertake to supply authentic Original acrylic or oil Paintings as described on these web pages. All orders for goods shall be deemed to be an offer by you the buyer to purchase goods pursuant to these terms and conditions.
You the buyer shall be responsible for ensuring the accuracy of the details provided on the order form. Kuzenny.com are unable to accept an order unless all details requested on the order form have been entered correctly.